LG Electronics LP1415WXRSM Use and Care Manual download pdf (Page 21)

User Manual

ENGLISH

Troubleshooting LG Smart AC App Operation

Refer to the troubleshooting procedures below, if the LG Smart AC

app does not function as expected.

Smartphone Will Not Connect to product.

Main Function Possible Cause Solution

Cannot sign in to

the app.

• Wireless connection

needs a password.

• Verify and confirm from

email.

• Check your carrier’s wireless

network and be sure you

have access rights.

• Check your email and confirm

the app through the LG web-

site.

Unable to sign up

for membership.

Incorrect email address.

Make sure to provide accurate

email in the format of:

email@abc. com

Cannot connect

LG Smart AC app

to product.

• Product is turned off.

• Wireless signal is not

strong enough.

• Wireless network

which is connected to

the product is turned

off.

• Something is wrong

with the LG Smart AC

app on the phone.

• App lost communica-

tion with the product

suddenly (dropped the

connection).

• Turn the product on.

• Move to a place where the

wireless connection is

strong.

• Turn on wireless connection.

• Turn off the wireless on

smartphone and then turn it

back on.

• Turn off smartphone and

turn back on.

• Sign into the LG Smart AC

app again to establish com-

munication with product.

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LG Electronics LP1415WXRSM Use and Care Manual Page 21

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